Heinley's Car Care Center

Customer Survey

Please fill out the following survey completely. We appreciate your input, so Heinley's Car Care Center can better suit your needs. Thank you.

Name First Last
Address

City

Postal / Zip Code
Phone - (###) - ### ####
Email
Last Date of Service or Work Order Number?
Please answer the following questions:
How long have you been a customer at Heinleys?
Less than six months Six months to one year One to three years Three to five years More than five years
How did you first hear about us?
Approximately how many times per year do you visit Heinleys?
One to two times Three to five times Six or more
What type of services do you generally have performed to your vehicle when you visit?
Regular Maintenance Oil Change Car Wash/Detail Various services at needed time
On average, how would you rate the customer satisfaction you receive at Heinley's?
Excellent Good Average Unsatisfactory Poor
Which Service Writer do you normally deal with?
Larry Boettcher Mike Jones No particular service writer
How would you rate the customer service of the service writer mentioned above?
Excellent Good Average Unsatisfactory Poor
How would you rate the customer service of the cashier(s)?
Excellent Good Average Unsatisfactory Poor
Have you ever had a complaint with Heinley's?
No Yes
If you answered "No" to the above question, skip the next five questions.
Did you notify your service writer or the owner of your complaint? Yes No
If you did, was the problem taken care of quickly? Yes No
Was the problem resolved? Yes No
Did you feel there was anything else that could have been done? Yes No
What do you feel could have been done?
Do you feel Heinley's offers adequate discounts for its services? Yes No
What kind of discounts would you like us to offer?
Do you take your vehicle to other repair shops to have the same services performed that you could have done at Heinley's? Yes No
If so, why? Faster Cheaper More convenient Other
If other, explain:
Would you refer Heinley's to friends and/or family in the future? Yes No
Did you know you can receive a FREE Car Wash if you refer us to someone and they stop in? *Stop in and request a referral card; Have other person bring completed card in with them. Yes No
How often do you visit our website to look for updates or new information? Never Once a month Once a week Once a day
Do you find our website convenient? Yes No
Is there anything else you feel our website should have to be more convenient for you? Yes No
If so, what else would you like our website to have?
Do you look forward to receiving our reminders, phone calls, mailers, etc.? Yes No
Is there anything that you, as a customer of Heinley's, feel we could do better?
Any additional comments:
May we contact you about your comments, or would you like us to reply? Yes No Indifferent
Thank you for taking the time to fill out this survey.

Heinley's Car Care Center

Customer Survey

Please answer the following questions:

If you answered "No" to the above question, skip the next five questions.

Thank you for taking the time to fill out this survey.